Shipping Policy

 

Following are the terms and conditions that constitute the Shipping Policy for Regence Medical Ltd trading through www.regencemed.com

Shipment processing time

All orders are processed within 1-2 business days unless stated directly to the customer. Orders may not be shipped or delivered on weekends or public holidays unless stated. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur – we will advice where necessary.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Regence Medical Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Regence Medical Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.